At its annual customer confab Zoomtopia, Zoom made a boatload of announcements. Seriously. Across its broad product suite, platform, and its partnerships, I counted 62 distinct announcements and significant enhancements. So, it has taken a little while for me to… Read More ›
A Huawei research proposal offers a common grammar for tracing complex customer journeys across AI agents, tools, platforms, and protocols.
Cisco’s Dialog extends customer service beyond individual conversations, coordinating AI agents, people, and enterprise systems to resolve issues.
Walmart’s planned Agent Gateway offers a glimpse of shopping through personal agents, with clear permissions and purchasing controls.
Personal agents could increase demand on contact centers. NiCE’s recent Analyst Summit explored the challenges and how companies can prepare.
New Opus Research report traces agentic commerce back to its conversational roots and maps who the agent works for, how much authority it holds, and what brands need to build now.
One year after acquiring Cognigy, NiCE showed analysts in Maui that it has largely delivered on its integration promises. The harder test now is helping enterprises govern and operate AI agents at scale, not building them.
Join Opus Research and USAN to look past per-token pricing and find out what it really costs to resolve a customer conversation with agentic voice AI, and how to forecast that cost at scale.
Fraud prevention and identity company Forter is seeing a sharp rise in purchases made by AI agents across its network. For merchants, that means agentic commerce may already be arriving, whether they planned for it or not.
Five9’s new leadership team is betting that conversation data and an open, neutral interaction layer will matter more than owning every AI agent in the stack.